Product

 Where are your products manufactured?

Our products are made by high-quality factories in China, one of the world’s leading manufacturing hubs. We enforce strict quality control measures to ensure product excellence. Additionally, China has extensive forest resources, offering a plentiful supply of timber. The Chinese government has implemented policies to improve forest resource management, ensuring sustainable development. We place great emphasis on environmental protection and carefully select wood that meets eco-friendly standards.

 How do you ensure product quality?

Ariel Toy Store maintains strict control over product quality and safety in the following ways:

High-Quality Materials：We use natural poplar wood of the highest quality.

Safe Paints: All paints are non-toxic, water-based formulas, free from harmful chemicals.

Sanding Process： Every puzzle is meticulously sanded to ensure smooth edges and safe use.

Compliance Certifications； All products meet international safety standards, including CPC, CE, and RSL-Phthalates.

 

 What type of wood do you use?

We primarily use poplar and beech wood, sourced from sustainable forests in Northeast China.

 Can I add special characters to the name puzzle?

Currently, our puzzles support standard alphabet letters only and do not accommodate special characters.

 Are your wooden products sanded?

Yes, all wooden products undergo rigorous milling and sanding processes to ensure a smooth surface and safe, rounded edges, making them suitable for children.

Shipping

 Where is your shipping origin?

Most of our products ship from China, with some items dispatched from a U.S. warehouse for faster delivery.

 What is your shipping method?

We typically use air shipping. Delivery time varies based on destination.

 What are your shipping costs?

Please refer to our Shipping Policy page for detailed shipping cost information.

 How long does delivery take?

Delivery times depend on the selected shipping method. Custom orders usually require an additional 2-4 days for production. Please check our Shipping Policy page for specific delivery times.

 Is my order protected during shipping?

Yes, we offer shipping protection for all orders. If you find that your item is damaged upon arrival, we will offer a free replacement or a full refund.

 Why does my tracking status show delivered, but I haven’t received my package?

In cases where the tracking shows a package as delivered, the courier may have left it in one of the following locations:
Your mailbox
Your front door
With a neighbor
Your local post office
A secure area near your home
If you still cannot locate the package, please contact our customer service team for assistance.

 Why hasn’t my order shipped yet?

Custom products have a longer production cycle and usually require 2-4 days of processing time. Occasional stock shortages at the factory may also delay shipment. If you need your order urgently, please contact us at quanhuang611@gmail.com, and we will do our best to expedite it.

Refunds

 What is your refund guarantee period?

We offer a 90-day refund guarantee, ensuring customers can return items under eligible conditions.

 How can I request a refund?

To request a refund, please email us at quanhuang611@gmail.com. We will process your request as soon as it is received.

 Are custom products eligible for returns or refunds?

Custom products are typically non-refundable, except under the following conditions:
Damaged packaging
Product damage
Printing error
Delayed beyond expected delivery time
Verified non-receipt by the postal service
Product defect affecting normal use

 How long does it take for a refund to process?

Once we complete the refund process, the funds typically return to your account within 1 hour.

Other

 Is payment secure?

We ensure the security of every transaction, with all payments encrypted for customer safety.

 How can I tell if I’m buying authentic products?

While some imitations may look similar, they may not meet our quality standards. We recommend purchasing through official channels and checking the seller’s reliability before buying.

 Do you have a physical store?

Currently, we offer online sales only. If we plan to open a physical store in the future, we will update our customers.

 What is the story behind your brand?

Ariel Toy Store is a young and vibrant company, founded with a commitment to caring for children. Our products are designed with children’s safety, comfort, and joy in mind, aiming to make each child’s childhood as colorful and fulfilling as possible.